Our provider is the company UPS.
Delivery countries are the following: metropolitan France, Corsica, Monaco, departments and overseas territories, Germany, Austria, Belgium, Denmark (excluding the Canary Islands), Finland, Great Britain, Ireland, Italy, Liechtenstein, Luxembourg, Norway, Holland, Portugal, Sweden, Switzerland, Bulgaria, Cyprus, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, United Kingdom, Slovakia, Slovenia, United States, Canada, Hong Kong, Singapore, Mexico, South Korea, Australia.
Deliveries in metropolitan France, Corsica and Monaco as well as to European countries are carried out by the standard UPS service (delivery time 1 to 2 working days).
For the other destinations (DOM TOM, North America, Asia...), deliveries are made by the Express Saver UPS service (delivery in 2 to 3 days).
To improve its service, Cristal-porcelaine.com has integrated UPS technologies on its website. And so on the day an order is sent, the client will receive an email as notification, within which is an interactive link that will give the client the possibility to track their delivery by directly accessing delivery information
(no need to have the packing slip or tracking number).
Delivery times depend on the destination country and are only supplied to be indicative, starting from the day the order is sent. Any delivery or order delays will not give rise to damages and interest.
The products are delivered to the address indicated by the client on the order form. The client is responsible for checking the state of packaging and merchandise on delivery, and telling UPS of any damages (packaging damaged, broken products) due to transport, as well as the company La Cristallerie Paradis (fax n° : +33(0)144790108) within 48 hours.
Considered as force majeure and thus relieving Cristal-porcelaine.com of its obligation to deliver are: war, riot, fire, strikes, accidents, transport restrictions and an impossibility to be supplied.
For reasons of availability, an order can be delivered to a client several times; the client will only pay for one delivery.